Representative of German machine manufacturer Windmoeller&Hoelscher has been successfully working in the Russian market for many years. However in 2008 it is the first time the company takes part in the largest polymer forum of Russia and CIS. The head of company’s representative office in Moscow Alexey Pimenov told us about what W&H is going to offer visitors of their booth
- Mr. Pimenov, how will your company be presented at Interplastica? - We will introduce an information booth where W&H Company will offer all interested specialists an extended program in the sphere of blow and flat die extruders. We are expecting German specialists, that is why our visitors will be able to directly communicate with the equipment manufacturer. We would like to invite all customers, interested in manufacture of high quality products using top performance machines, to come and discuss our current and new projects. - What range of equipment do you offer Russian and CIS customers today? - W&H Company traditionally pays a lot of attention to all its business lines: extrusion equipment for multilayer blown and cast film production, flexo printing equipment and gravure printing machines, valve paper and PP bag production lines, paper and polyethylene bag making machines, FZZ lines for bag making and simultaneous packaging of free-flowing products. However I would like to notice that W&H offers not only equipment that manufactures high quality products, but also advanced technologies that give our customers competitive advantages. To have a better product with a higher quality than your competitor does – this striving has been and will always be the drive of progress! That is why our company spends big funds on research and implementation of new technologies. So we always prove our customers expediency of purchasing equipment that has big potential and allows to manufacture high quality products. We take no compromise in making the lines cheaper as in the long run it will affect quality of the end product. After all the laws of physics cannot be cheated! - W&H provides sufficient service maintenance… - Yes, because maintenance of equipment supplied by our company is considered to be the most significant sphere of our activity. By this we understand technology support of our customers and rendering specific assistance in case of equipment breakdown. Alongside with possibility to have remote access and diagnostics through modem, we have our own service center that allows us to respond promptly to emerging problems. Besides, our customers have an opportunity to receive 24-hour consultations delivered by company’s specialists, just calling information center IDZ (Information Diagnostics Center). W&H Company also pays a lot of attention to prompt delivery of spare parts: there are various types of cooperation for this purpose. Besides, we are constantly working on organizing and equipping the spare parts warehouse located in Moscow. On the whole, choosing W&H equipment, a customer acquires more than just a machine. The customer acquires the experience accumulated by our company for about 140 years; support of equipment design engineers, and what is most important, gets confidence that acquired equipment will perform its functions proving its high quality and reliability.
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